Daytronik Solutions

TOTAL RECALL MAX DESKTOP LOGGER - OVERVIEW

User Benefits

• Affordable Call Recording: Best cost per channel ratio without compromising on the features you need.
  

• Reliable: Stable Linux operating platform with built-in redundancy. Mirrored hard-drive storage protects your telephone recordings from loss.
  

• Secure: Tamper proof call recording format and multi-level access control.
  

• Hybrid Voice Logging System: Record combinations of VoIP and digital calls.
  

• Accessible: Remote phone recorder access and control software included, with unlimited licenses.
  

• Powerful: Comprehensive recording, search, monitoring and playback capability.
  

Key Features

• VoIP (SIP, H.323 and RTP) and digital (ISDN) call recording.
  

• Up to 60 simultaneous VoIP sessions and/or ISDN calls in any combination.
  

• Uto 60,000 hours / 350,000 individual call records stored onboard.
  

• Configure, live monitor and search call recordings via LAN/WAN/VPN/Dialup.
  

• Wide range of call recording options.
  

• Secure and tamper proof recording format.
  

• Advanced audio compression.
  

• One-click real-time call monitoring.
  

• Comprehensive call search capability.
  

• Archive call recordings to DVD/CD or TCP/IP network storage. Optional Blu-Ray archive.
  

Compact & Convenient Call Recording for VoIP & ISDN Systems
Professional, reliable and cost effective call recording is now available in a compact and convenient enclosure. Total Recall Max Desktop is the solution for your recording needs now and into the future, offering high capacity combined VoIP and digital call recording.

Easy PC-Based Control
All call recorder unit functions and configuration are managed via your network and Remote Manager - PC software included with unlimited licence's as part of your solution. Our Java based client software is easily installed via a wizard based application, and offers intuitive setup and navigation.

Maximum Call Recorder Reliability
Your call recordings are stored on mirrored RAID hard drives, to guard against losing your critical call records due to drive failure. Support for SNMP alarms is standard, so you’ll always know how your Total Recall is operating.The ultra-quiet enclosure boasts advanced cooling designs, maximising the life of your hardware. As Total Recall is CentOS Linux based, you can take advantage of the security, speed and reliability of an enterprise-grade UNIX operating system.

Long-Term Call Storage and Archive

Store up to 60,000 hours or 350,000 individual call recordings onboard. You also have the option to automatically archive calls at pre-set intervals to inexpensive CD or DVD media, or via your network to a NAS or other networked hard drive for long-term storage. Optional Blu-Ray support provides portable ultra-high capacity archiving possibilities.

Centralised Call Recorder Unit Management
All unit configuration, live monitoring, search and replay functions may beperformed from the convenience of yournetworked PC running Windows 7/Vista/VP/2K. Copy calls from your Total Recall unit or archive discs to your computer, or email calls in .mp3, .wav or secure .trc formats. Remote Manager can also be used to add notes to calls in real time, which can later be used as a search parameter in conjunction with time, date, channel, extension, call direction, number called or CLI (where transmitted). Use and manage multiple Total Recall units with one PC using Remote Manager, whether the units are across the room or the world! Connect to your call recorder via LAN/WAN/VPN or directly via the included cross-over network cable.

Multiple Security Options
Multiple password secured access levels ensure that important system functions are only available to authorised personnel. Access to all software functions and recording/monitoring channels is completely configurable on a per-user basis, which maintains your data security while extending the benefits of recording to more people within your organisation.

User-Definable Call Recording
Start and stop call recording (depending on your telephony interface) by VoIP session (SIP, H.323, RTP), ISDN D-Channel and Record-on-Demand (software control). Access to live monitoring is configurable per user-defined extension. Record-on-Demand gives users the option to record or discard current calls, or even to partially record calls if required. Record 100% of calls, or between user-defined times - the choice is yours.

Multiple Playback Options
Continuously live monitor by extension, and replay call recordings via the inbuilt media player in Remote Manager. All monitoring and playback is performed via two simple GUI menus on your PC.

High Channel Density

Mix and match up to 60 combined VoIP and ISDN channels. Connect up to four ISDN spans to Total Recall Max Desktop. Additional VoIP and ISDN channels may be activated with a simple license key, up to the maximum 60 channels.

Do you have Total Recall?
Proven in thousands of installations worldwide, Total Recall is the professional and cost effective choice in voice logging systems and services.

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TOTAL RECALL MAX DESKTOP – SYSTEM SPECIFICATIONS

Channel Capacity

• VoIP: 60 Simultaneous channels in 10 channel modules.
  

• ISDN: 60 Simultaneous channels in 10 channel modules (PRI ISDN) or 12 channel modules (PRI T1).
  

• Hybrid Mode: 60 channels of combined VoIP/ISDN.
  

Channel Inputs

• SIP (RFC 3261, RFC2976, RFC2833), H.323 (ITU-T H.323, ITU-T H.225, ITU-T H.245), SDP (RFC3264), RTP (RFC3550)
  

• ISDN PRI (ITU-T Q.931, National ISDN 1/2, Nortel DMS100, AT&T 4ESS, Lucent 5ESS and EuroISDN).
  

Recording Trigger

• VoIP session (SIP, H.323, RTP), ISDN D-Channel, Record-on Demand (software controlled).
  

Voice Processing

• PCM (ITU-T G.711a and G.711 mu law), SPEEX (3:1 compression), .wav (16 bit, 8 KHz) and .mp3 export.
  

Onboard Storage

• RAID mirrored SATA hard drives provide up to 350,000 calls.
  

Offline Storage

• CD-R, DVD+RW drive built in, or optional Blu-Ray archive device
  

• Archive via TCP/IP to NAS/Network drive on Windows or UNIX systems (NFS v2/3, CIFS/SMB)
  

Operating System

• Linux (CentOS 5.2)
  

Database

• SQL, up to 350,000 individual calls. Programmable retention options.
  

Remote Management

• Remote Manager Windows PC Software compatible with Windows 7/Vista/XP/2K is included with unlimited licences. Secure Java program allows full unit configuration and utilisation via LAN/WAN/VPN or 56k Dialup. Wizard-based installation.
  

Call Playback Options

• Continuous live monitor by extension, call replay via network & remote PC with Remote Manager software. Play, fast forward, rewind and pause controls.
  

Security

• Multiple user levels, password controlled. Configurable channel access by user. SNMP alarm support
  

Playback Search Parameters

• Extension name, time, date, dialled number or incoming number (where available), call duration, call direction, channel number, user-added note.
  

Dimensions & Weight

• Dimensions : 160 (H) x 420 (W) x 420 (D) mm.
  

• Weight : 10 Kg.
  

Network

• 10/100/1000 Mbps Ethernet, TCP/IP Protocol. Network time synchronisation via NTP.
  

• Optional TCP/IP CDR interface.
  

ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE