- Flexible layout provides dynamic views, right click functionality, column sorting, re-sizeable windows,

  accelerator keys, context-sensitive help functionality, tabbed workspace navigation and much more.

- Locate calls by any individual record parameter, such as input Channel and Call Start Time.

- Create associations between incidents and call records,\ including the ability to name & save them.

- Graphical Time Line display provides a visual indication of the relationship between call times on different

  channels

- Select calls for playing from the play list or from the graphical time line.

- Play or live monitor any number of channels simultaneously with individual channel volume & pan controls.

- Loop playback, speed control and talking time is provided

- Call Annotation

- Create CDs or make wave files directly from the application at any time.

- Access call archives

- View call properties

- Flexible layout provides dynamic views and right click functionality column sorting, re-sizeable window,

  accelerator keys, context-sensitive help functionality, tabbed workspace navigation and much more.

- Instant Recall for Calltakers.

- Runs on the taskbar and updates automatically.

- Locate calls by channel or groups of channels.

- Set amount of time for calls to be displayed.

- Play calls in progress.

- Loop playback & speed control.

- Export to wave files directly from the application at any time

- Protect/Tag calls

- Live monitor any number of channels simultaneously

- View calls properties and history of accesses

- Monitor recorder DVD drive status

Contact Handling Templates

- Unlimited number of templates can be developed

- Multiple scoring options available

- Weightings applied to each question

- Evaluations can be applied to calls, email, correspondence etc.

Evaluations

- Easy to use

- Each question includes evaluation guidelines

- Use audio clips with each question to support rating

Voice Recording

- MediaCoach is integrated with Atlas Digital Recorders

Scalability

- Unlimited application across multiple contact centres

Reports

- League table reports

- Trend reports

- Drill down question analysis

Evaluator Learning

- Create evaluation skills learning modules

- Use with all advisors to develop self-assessment skills

- Create behavioural learning modules using real-life calls