Daytronik Solutions

Next Generation Communications Logging Recorder

Mission Critical Logging for NG9-1-1, Telephones, Radio and Dispatch

Eventide NexLog mission-critical communications logging systems reliably capture, store, protect, reproduce, and manage important interactions and critical data. NexLog logging systems help you securely document and retrieve incidents, comply with regulations, and improve your facility's operations.

Eventide NexLog communications logging systems offer outstanding flexibility and ease of use, with a choice of advanced capability remote software or convenient touch-screen front panel operation. Call records are stored in a state-of-the-art SQL relational database, and NexLog logging systems feature an embedded Linux operating system for maximum reliability and compatibility with your existing Windows infrastructure.

NG9-1-1 Capabilities
NexLog communications logging systems have been designed to comply with the NENA standard for recording of NG9-1-1 primary interactions via the "SIP-Invite" method. The resulting recordings are immediately available for replay, instant recall, forensic research, incident management, burn-to-CD, email, and export. NexLog logging systems also support a standards-compliant NG9-1-1 event logging web service that allows other NG9-1-1 subsystems (functional elements) to deposit and retrieve data such as call routing logs and geo-location. This web-service interface also permits other systems to receive an incident's recorded media via RTSP.

Resilience Features
Eventide NexLog communications loggers offer multiple levels of resilience, including redundant power supplies, redundant hard disk drives (choices of RAID levels 1, 5, or 1+0) or SAN connectivity, redundant network capability (via NIC bonding), and multiple choices for archive redundancy and network-based archive storage. The NexLog 840 logger is equipped with dual hot-swap load-sharing 120/240 VAC power supplies.

Security Features
NexLog Communications Logging Recorders include a multi-tier security system that controls user access based on role and channel assignments. NexLog has been designed to enhance security by encouraging users to employ strong passwords and to use them properly. Password policy options include complexity enforcement, automatic aging, change reminders, expiration, and lock-out. In addition, each user's access and actions are audited and available for review.

Recording Capabilities
NexLog Communications Logging Recorders have been designed to provide full-time recording for compliance needs, as well as distributed recording for enterprises with multiple sites. NexLog loggers passively record digital PBX telephones, VoIP telephones, analog telephones, analog C.O. lines, analog radio audio, T1 & E1 trunks, ISDN-PRI trunks, ISDN30 trunks, SIP trunks, IP-dispatch consoles (AVTEC, Telex, Zetron, and others), Radio over IP (RoIP), trunked and conventional 2-way radio, EFJ P25 radio, Windows PC Screens, and more.

Channel Capacities
The NexLog 840 logger is field upgradeable from 8 to 240 digital, 8 to 240 analog channels, 8 to 96+ VoIP channels, 8 - 96 NG9-1-1 "SIP-Invite" channels, 24 - 240 T1/PRI channels, or 30 -240 E1 channels. A wide range of mixed channel quantities (digital, analog, VoIP/RoIP, etc.) can be supported within a single NexLog 840 logger. Multiple NexLog Communications Logging Recorders may be easily combined to provide recording solutions for higher channel counts and/or multiple sites.

Metadata Integration Capabilities
In addition to recording audio and screen media, NexLog Communications Logging Recorders support integration to a variety of metadata sources that provide call-associated information. Options include 9-1-1 ANI/ALI integration, SMDR/CDR integration to PBX systems, IP Dispatch console metadata integration, EF Johnson IP25 metadata integration, and customized data integration. In addition, the NexLog SOAP-server interface allows third party developers to develop custom integrations for recording control and/or metadata tagging.

Internal Storage Array Options
NexLog Communications Recording Loggers include a standard pair of 1 Terabyte hard disk drives with RAID-1 mirroring (providing 166,000 hours @13kbps compression). Storage array upgrade options include larger RAID1 (333,000 hours @13kbps), RAID1+0 (333,000 or 666,000 hours@13kbps), and RAID5 (500,000 or 1 Million hours@13kbps). For special applications, Eventide also offers a Fibre-Channel adapter for running and storing via a third-party Storage Area Network (SAN).

Archive Capabilities
NexLog 840 Communications Recording Loggers include a DVD-RAM drive (9.4GB per cartridge, 1540 hours @13kbps) for automatic archiving. A second DVD-RAM drive can be added for redundant or sequential archiving, and up to two removable 500GB hard drives can be added for archive purposes. In addition, NexLog loggers can also archive to as many as six external USB hard disk drives or USB flash devices. For geo-diverse redundancy of network-archive storage, NexLog loggers can archive to as many as six Network Attached Storage (NAS) shares. Multiple NexLog loggers can archive to a central NexLog unit, which provides a centralized database and storage for calls that have been recorded at multiple sites.

Incident Replay and Management Features
Eventide MediaWorks software provides enhanced recording management capabilities including flexible search, multiple-call replay via graphical time-line with pan/zoom, variable-speed replay, drag & drop into incident tabs, redaction, protection, burn calls or incident to CD, export or email incident, live monitor and instant recall.

Instant Recall Features
Eventide MediaAgent software provides agents, call takers, and dispatchers with preset-based instant recall, variable-speed replay, record-on demand, text annotation, and export to WAV file.

Color LCD Touch Screen
The available color touch screen provides convenient control and replay at the logger's front panel. You can view the current status of each channel and each archive, receive visual and audible alerts, live-monitor multiple channels, and fully administer the system using the NexLog Configuration Manager software. Playback functions available at the touch screen include quick replay, advanced search and replay, select calls to be protected, create incidents from groups of calls, add more calls to an existing incident, and export an incident to USB - or burn the incident to CD.

Web-based NexLog Configuration Manager Software
NexLog communications loggers include the NexLog Configuration Manager software, which permits secure browser-based access to system configuration parameters. NexLog Configuration Manager software also allows the administration of password policies and assignment of each user's system access permissions.

Call Evaluation and Reporting
An optional call evaluation module (scheduled for availability in NexLog software version 2.1) allows supervisors to efficiently evaluate call-handling quality. Evaluation questions, answer banks, and skills can all be quickly entered and maintained, and the call evaluation forms can be created through a simple drag and drop process. The evaluation questions and forms can be quickly adapted for special incidents and changing requirements. NexLog call evaluation reports are designed to help supervisors measure the quality of call handling and track performance.

Enhanced Logger Reports
NexLog communications logging systems include tabular and graphical reports that can be run at any time. These daily, weekly, and monthly reports provide managers with valuable information about call volumes and channel activity.

Public safety, government, institutional, and industrial customers at thousands of sites worldwide trust Eventide mission-critical logging systems to reliably record and protect their most important interactions and related data.

* Channel capacities are dependent on system configuration and other options; see Specifications tab for details.

SPECIFICATIONS

Standard Local Control

• LCD Color Touch-Screen (optional), or connect an SVGA display, keyboard, and mouse
  

• INFO mode shows the status of each channel, the status of each archive device, allows Live Monitoring of multiple channels, and allows viewing and clearing of Alarm notifications
  

• REPLAY mode permits quick call playback, advanced database query, call protection, adding of calls to incident, export, burn-to-CD, and more
  

• SET-UP mode provides browser access to the NexLog Configuration Manager software (for system status checking, configuration settings, auditing, and reports)
  

Integrated Audio controls (on Front Panel)

• Volume control, Headset jack, Line out (re-record) jack, Built-in amplified speaker, and USB Jack (for export of audio to external USB storage device)
  

Remote Access Software

• NexLog Configuration Manager web-based administrative software
  

• MediaWorks™ fully-featured Windows desktop software
  

• MediaAgent™ Instant Recall Windows desktop software
  

• MediaWorksWeb™ web-based replay software (NexLog v 2.1)
  

• NexLog Call Evaluation web-based call assessment and reporting option (NexLog v 2.1)
  

Channel Capacity Per Unit

• Analog passive tap (lines, phones, microphone, or radio audio) - 8 to 240 channels
  

• Digital PBX Station passive tap (2-wire) - 8 to 240 channels
  

• Digital PBX Stations (4-wire) - 4 to 96 channels
  

• Digital PBX Station passive tap (Mitel Superset/ROLMphone) - 4 to 120 channels
  

• ISDN-BRI passive tap - 4 to 120 ISDN-BRI circuits
  

• T1 or ISDN-PRI trunk passive tap - 24 to 240 channels (1 to 10 T1 or ISDN-PRI circuits)
  

• E1 or PCM30 trunk passive tap - 30 to 240 channels (1 to 8 E1 or PCM30 circuits)
  

• VoIP telephones G.711 or G.729 - 8 to 192 channels (recorded via port mirroring)
  

• SIP Trunk passive tap G.711 – 8 to 96 channels (recorded via port mirroring)
  

• Unicast or Multicast G.711 from IP Console system – 8 to 96 channels
  

• Next Generation 9-1-1 SIP Invite G.711 – 8 to 96 channels
  

• Cisco “built-in-bridge” SIP invite G.711 – 8 to 96 channels
  

On-Line Recording Storage

• Standard set of two mirrored 1TB hard disk drives, RAID-1, yields 167,000 channel hours*
  

• Optional set of two mirrored Hot-Swap 1TB hard disk drives, RAID1, yields 167,000 channel hours*
  

• Optional set of two mirrored 2TB hard disk drives, RAID-1 yields 333,000 channel hours*
  

• Optional set of two mirrored Hot-Swap 2TB hard disk drives, RAID1 yields 333,000 channel hours*
  

• Optional set of four Hot-Swap 1TB hard disk drives, RAID10, yields 333,000 channel hours*
  

• Optional set of four Hot-Swap 2TB hard disk drives, RAID10, yields 666,000 channel hours*
  

• Optional set of four Hot-Swap 1TB hard disk drives, RAID5, yields 500,000 channel hours*
  

• Optional set of four Hot-Swap 2TB hard disk drives, RAID5, yields 1,000,000 channel hours*
  

• QLogic Fibre-Channel Card for SAN connectivity (instead of an internal HDD storage array)
  

Archive Recording Choices

• Standard single DVD-RAM drive (9.4GB, 1,540 Hours* per cartridge)
  

• Standard network archiving to single customer-provided NAS share
  

• Standard archiving to as many as six external USB drives (USB Flash Drive or external USB Hard Disk Drive)
  

• Optional set of two DVD-RAM Drives for serial or parallel archiving (9.4GB, 1,540 Hours* per cartridge)
  

• Optional single 500GB Removable HDD (83,000 hours*) + One DVD-RAM Drive (9.4GB, 1,540 Hours* per cartridge)
  

• Optional single 500GB Removable HDD (83,000 hours*) + Two DVD-RAM Drives (9.4GB, 1,540 Hours* per cartridge)
  

• Optional set of two 500GB Removable HDD (167,000 total hours*) + One DVD-RAM Drive (9.4GB, 1,540 Hours* per cartridge)
  

• Optional single 500GB Removable HDD (83,000 hours*) + single DVD-ROM drive (non-archive)
  

• Optional set of two 500GB Removable HDDs (167,000 total hours*) + DVD-ROM (non-archive)
  

• Optional configuration with no Archive Drive (Single DVD-ROM drive provided for s/w updates)
  

• Optional central archive recording to another NexLog recorder
  

• Optional network archive to as many as 5 additional customer-provided NAS shares for “geo-diverse” archive storage redundancy
  

System Platform

• Digital non-proprietary server with industrial-grade system host board, industrial-grade backplane, and Intel quad-core CPU
  

• 10 full-length slots for PCI cards (for telephony cards, IRIG-B card, GPIO card, or add-on Network Interface card)
  

• 1 PCIe card slot for hardware RAID controller (used on all hot-swap HDD array configurations), or for optional QLogic Fibre-Channel SAN interface card
  

• Standard Dual hot-swap 120/240 VAC 50/60Hz power suppliesOperating System
  

Operating System

• Embedded Linux operating system, with Eventide logging recorder user interface
  

Call Record Database

• Relational SQL database of all call records
  

• Up to 12 Million calls may be indexed in the call records database
  

• Programmable retention period
  

• ODBC (database access) driver available
  

Playback Search Parameters

• Channel name, Time/date, Call duration, Call direction, Dialed number, Caller ID number, Channel number, more
  

Playback & Monitoring

• Simultaneous record/play
  

• Live Monitoring of multiple channels
  

• Operate at the NexLog recorder or via Remote PC (with MediaWorks software)Continuous replay
  

• Looped replayPitch-corrected variable speed (with MediaWorks software)
  

• Fast forward / Rewind
  

• Next Call / Previous Call
  

Security

• Multiple user profiles control access permissions down to the channel level and user role
  

• Password complexity enforcement (Minimum Length, Minimum Digits, Minimum Lowercase Characters, Minimum Uppercase Characters, Minimum Special Characters)
  

• Programmable password aging and expiration, with option to force password change after user’s first login
  

• Account lockout after “n” failed login attempts
  

• Rejection of attempt to re-use last “n” previous passwords
  

• Option to permanently disable user’s account x days after password expires
  

• Option to authenticate NexLog users via external SMB service
  

• Selectable security group per user (Admin, Archivers, Exporters, Monitors, Maintainers, Researchers)
  

• Selectable replay interval limit (hours, minutes) for Instant Recall
  

• Auditing of user access and actions (Time, User Action, Success, and Description)
  

• Auditing of Client activity (Workstation User, Client ID, Login Time, Logout Time, License In Use, Client Type, and Client Address)
  

• Option to select SSL (encryption) for database connectionsOption to select SSL (encryption) for web server connections
  

• Option to select SSL (encryption) for client service connections
  

• Option to select SSL (encryption) for centralized archive connectionsAuditing of Recorder on and off events (viewable History)
  

• Secure lock-protected on/off switch
  

Analog Channel Inputs

• Passive-tap 2-wire inputs record analog telephones, 2-way radio (trunked and conventional), telephone lines and trunks, stations, handsets, headsets, microphones, speakerphones, etc.
  

• Beep Tone generation (selectable on a per-channel basis)
  

• Notch Filtering (Selectable DSP-based notch filter for analog channels eliminates radio “guard tone”)
  

• Tip/Ring DC Voltage detection for 2-wire loop-start lines (permits automatic start/stop based on the line’s off-hook/ on-hook status)
  

• DTMF detection and decodingCLID (FSK) detection and decoding
  

• CAMA multi-frequency (MF) ANI detection/decoding for 9-1-1 trunks
  

• MDC-1200 decoding (optional)
  

• Compression Rates: 13kbs GSM, 16kbs ADPCM, 32kbs ADPCM, or 64kbs PCM
  

• Frequency Response: 200 to 3400Hz
  

• Signal-to-Noise ratio: 50dB
  

• Crosstalk: -60dB
  

• AGC: 24dB boost
  

• Impedance: 10kOhm
  

• Record Activation: VOX, off-hook, continuous, scheduled, on-demand, or optional contact closure detection
  

• NexLog Configuration Manager software allows dynamic visual adjustment of VOX threshold level, Audio gain, and VOX hold time (or Tip-Ring voltage level)
  

Digital PBX Telephone Interfaces

• Passive tapping for a wide variety of digital phones, including select models by Aastra, Alcatel, Aspect, Avaya, Bosch, Ericsson, Fujitsu, Mitel, NEC, Nortel, Panasonic, Philips, Rockwell, Rolm, Siemens, Tadiran, and Toshiba (check with Eventide for latest Digital PBX phone model compatibility)
  

VoIP Interfaces

• Passive recording via port mirroring for a wide range of VoIP PBX telephones with G.711 and/or G.729, including select models by Alcatel, Aastra, Avaya, Cisco, Ericsson, Inter-Tel, NEC, Nortel, and Siemens (list is subject to update and change; check with Eventide)
  

• Passive recording of SIP trunks with G.711, via port mirroring
  

• Active recording of Cisco UCM 3rd generation IP phones with G.711, via Cisco built-in-bridge (BiB)
  

• VoIP recording capability can be easily added in the field, when existing digital/analog phones are migrated to IP
  

Next Generation 9-1-1 interfaces

• NENA-standard SIP-Invite method for recording of NG9-1-1 primary interactions
  

• NENA-standard Next Generation 9-1-1 Logging Service with WSDL-based data logging/retrieval interface and RTSP
  

Digital T1/E1/ISDN Trunk Interfaces

• High-impedance passive recording of T1 and ISDN-PRI circuitsHigh-impedance passive recording of E1, PCM30, and Euro-ISDN30 circuits High-impedance passive recording of ISDN-BRI circuits
  

IP Dispatch Console interfaces, RoIP interfaces

• Recording of unicast and multicast RTP audio from popular IP-dispatch console systems including AVTEC Scout, C4i SwitchPlusIP, Telex, Zetron VoIP RDS, and EF Johnson IP25 console protocol
  

• Recording of IP media from RoIP systems including Cisco IPICS
  

Land Mobile Radio (LMR) and P25 interfaces

• SmartNet, Smartzone trunked radio systems (contact Eventide for details)
  

• EF Johnson IP25 conventional P25 LMR system (contact Eventide for details)
  

• MotoTRBO via AVTEC Scout IP console system with AVTEC VP-Gate
  

• Any LMR system recorded via analog channels to control stations
  

Metadata Integration

• ANI/ALI (capture of NENA Standard ANI/ALI information, which is parsed and inserted into multiple fields in the call record database, each of which is available as a searchable parameter
  

• ANI/ALI with Phase 2 (supports capture of latest location data from cellular rebid)
  

• SMDR or CDR integration to a wide variety of PBX and key systems
  

• IP-Dispatch metadata integration (i.e.: Telex IP Dispatch)
  

• LMR metadata integration (i.e.: EF Johnson IP25)
  

• Custom metadata integrations are available
  

PC Screen Recording

• Recording of screen activity from desktop Windows-based PCs (Windows XP, Windows Vista, Windows 7-32 bit)
  

• Synchronized screen and audio playback (with MediaWorks software)
  

• Adjustable recording parameters: color density, frames per second, and seconds per key frame
  

• Screen capture trigger modes: Always, Scheduled (shift-based), User activity (keystroke/mouse activity), audio channel activity, or optional customized trigger
  

Standard Logger Reports

• Call Count By Metadata Field (Graphs the Number of Calls grouped by a user specified field for a given Month)
  

• Month at a Glance (Displays Call Statistics for a given Month)
  

• Duration Outliers (Displays Info on exceptionally Long and Short Calls)
  

• Day at a Glance (Displays Call Statistics for a given Day)
  

• Total Calls Over Time (Graphs Total Call Count in Recorder Database Each Day)
  

Network Interfaces
Dual Ethernet 10/100/1000Mps, TCP/IP protocol
Additional NIC can be addedNIC bonding is supported for connection to redundant networks

Time Synchronization

• Network time protocol (NTP)
  

• Synchronization via RS-232
  

• Wharton clock
  

• Optional IRIG-B PCI card
  

Label Printing

• Supports connection of Eventide-approved USB Label Printer for printing of DVD-RAM labels
  

Standard Fault-Tolerance Features

• Redundant hot-swap power supplies
  

• Redundant hard drives
  

• Redundant network support (via NIC bonding)
  

• Remote diagnostics capabilities
  

• Email notification of Alarm notifications
  

Power

• VAC, 50/60Hz., 400W max, approx. 670VA
  

UPS Requirements

• Eventide recommends the use of a “Smart” UPS system with USB-interface for controlled shutdown of the NexLog logger (see Eventide NexLog manual for recommended UPS systems)
  

Dimensions, Weight

• 4U form factor, 19" rack-mountable (Optional Rack-mount slides)
  

• 178mm(H) x 482mm(W) x 661mm(D)
  

• 30 to 43.2 kg
  

Environmental requirements

• (Operating) Temperature: +5C to +40C; Humidity: 10-80%RH, non-condensing
  

Warranty

• One year factory parts and labor hardware warranty standard
  

• Additional years of Eventide hardware warranty are available
  

** @ 13kb/s GSM compression
Specifications and features, may require specific software versions, and are subject to change without notice or obligation.

ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE